Business App Information
How to Upgrade your account using your NIN — #NINErrors, #NINissues, #HowToFixIt
You'll need to enter your NIN for verification before your account is upgraded to Tier 2 —the KYC tier that allows you to enjoy a cumulative balance of up to ₦500,000. Frequently Asked Questions: 1. I cannot remember my NIN, what should I do? Answer: ...
How to Refer Other Customers with Your Referral Code
To refer other customers using your referral code, follow these simple steps: - Sign In to the App Open the Kele app and sign in with your credentials. - Access Your Profile Click on "Profile" from the main menu. - View Personal Information Select ...
How to Change Your Email Address
To update your email address in the app, follow these steps: - Sign into the App - Click on "Profile" from the main menu. - Select "Personal Information". - Locate the edit icon beside your old email address and click on it. - Input your new email ...
How to upgrade to Business Account (for merchants)
Upgrading from Tier 3 to Business Account Please follow these instructions if you are a Tier 3 Merchant and wish to upgrade to the 'Business Account' level. This upgrade will change your account from displaying your full name to your Business Name. ...
How to export Bank account statement
To export your transaction history from the Kele app, follow these steps: - Open the App Launch the Kele app on your device. - Navigate to Transactions On the Home page, click on "Transactions". - View All Transaction History Click "View all ...
How to Reset Your Transaction PIN as a Merchant
If you’ve forgotten your PIN, follow these steps to reset it: - Forgot PIN Option Open the app and select the ‘Forgot PIN’ option. - Receive OTP The app will send a One-Time Password (OTP) to your registered phone number to confirm your identity. You ...
How to Reset your Password 🔓
If you ever forget your password, you can follow this simple guideline in order to reset it and regain access into your account. Here's how to reset your password: - Once you launch the app, enter your phone number. - Click on "Reset it here" - A ...
Voice OTPs for signing up
In order to make it easier & faster for our customers to get their OTPs, we've introduced a Voice OTP (One-Time Password) feature with enhanced security and accessibility for all users. This feature allows users to receive OTP codes via automated ...
How to Upgrade your KYC Tier on Kele as a Merchant
Upgrade to Tier 1 As a new Merchant on Kele, you can start your KYC upgrade from Tier 1. Tier 1 Benefits Maximum single deposit: ₦50,000 || Daily transaction limit (outflow): ₦50,000 || Maximum cumulative balance: ₦300,000 To upgrade to Tier 1, you ...
Signing Up on Kele as a Merchant
How to create a Merchant Account on the Kele app. The Kele Merchant app is a general-purpose e-wallet app designed for retail agents and merchants. It enables various kinds of transactions such as completing P2P transfers, POS withdrawals, staking ...
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How to Upgrade your KYC Tier on Kele as a Merchant
Upgrade to Tier 1 As a new Merchant on Kele, you can start your KYC upgrade from Tier 1. Tier 1 Benefits Maximum single deposit: ₦50,000 || Daily transaction limit (outflow): ₦50,000 || Maximum cumulative balance: ₦300,000 To upgrade to Tier 1, you ...
Signing Up on Kele as a Customer
How can I create a Customer Account on the Kele app? ? To create an account on Kele, you need to download the Kele app from the Kele website, Google Play Store or the iOS store. Once you’ve downloaded the app, click on “Create an account”. Type in ...
Top Up a BetKing account on Kele
How do I Top Up my BetKing account? If you want to top-up your BetKing wallet, simply log into the Kele app and follow these steps: Click the “BetKing” icon under the Payments section of the homepage. Enter your BetKing User ID. Once you’ve confirmed ...
How to Check Previous Transactions on the Kele app?
How can I check previous transactions history on the Kele app? Once you’ve logged into the Kele app, click on the “Transactions” tab. Here, you can view all your transactions sorted from most recent to oldest. Each transaction is tagged with a unique ...
Unsuccessful Bill Payments
I was charged for making a bill payment/wallet top-up but the payment was unsuccessful on the app. ? If you attempted to make a bill payment, wallet top-up, or BetKing ID top-up on the Kele app but were charged for the transaction despite it being ...