How to Upgrade your account using your NIN — #NINErrors, #NINissues, #HowToFixIt
You'll need to enter your NIN for verification before your account is upgraded to Tier 2 —the KYC tier that allows you to enjoy a cumulative balance of up to ₦500,000.
Frequently Asked Questions:
1. I cannot remember my NIN, what should I do?
Answer: If you cannot recall your NIN, simply dial *346# from your main phone number to retrieve your NIN.
Visit the NIMC's official website to learn how to obtain your NIN: https://nimc.gov.ng/
2. I got an error when upgrading to Tier 2 using my correct NIN.
Answer: If you got an "Invalid NIN" error message, this might be because your NIN has been revoked or blocked by the NIMC for several reasons. To resolve this, visit the nearest NIMC centre to resolve the issue.
3. I entered the correct NIN, but the app did not accept it. What should I do?
Answer: Make sure that you entered an 11-digit NIN. Double-check by dialing *346# and if it's correct and if it hasn't been barred. If everything is correct and active but the app is still rejecting it, please take a screenshot of the error message displayed on the app and share with us via email or WhatsApp support.
If you experience any difficulties while following the steps above, please send us an email via support@getkele.com and we will be happy to assist you.
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