How to Reset your Password 🔓

How to Reset your Password 🔓

If you ever forget your password, you can follow this simple guideline in order to reset it and regain access into your account.

Here's how to reset your password:

- Once you launch the app, enter your phone number.
- Click on "Reset it here"
- A 6-digit OTP code will be sent to your registered phone number in order to verify your password reset.
- Type in the OTP code and you will then be allowed to enter your new password.


If you are unable to reset your password after following the steps above, please send us an email via support@getkele.com and we would be happy to assist you.

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