Customer App Information
How to Upgrade your account using your NIN — #NINErrors, #NINissues, #HowToFixIt
You'll need to enter your NIN for verification before your account is upgraded to Tier 2 —the KYC tier that allows you to enjoy a cumulative balance of up to ₦500,000. Frequently Asked Questions: 1. I cannot remember my NIN, what should I do? Answer: ...
Differences Between the Customer App and the Merchant App 📱
It's important to understand the different functionalities of the Customer and Merchant Apps. Each app is designed to meet specific user needs and has its own functionalities and limitations, so be sure to identify the type of app you wish to sign up ...
How to Change Your Email Address
To update your email address in the app, follow these steps: Sign into the app with your login credentials. Click on "Profile" from the main menu. Select "Personal Information". Locate the edit icon beside your old email address and click it. Type in ...
How to Refer New Users with Your Unique Referral Code
If you would like to refer new users to the app using your unique referral code, follow these simple steps: Open the app and sign in with your credentials. Click on "Profile" from the main menu. Select "Personal Information" from the profile options. ...
How to Change Your Registered Phone Number
Some users might want to change their registered phone number for various reasons. To assist with changing your registered phone number, please follow these steps: Prepare a white piece of paper and write the following information clearly on it: Your ...
How to Reset Your PIN as a Customer
If you ever forget your pin, you can follow this simple guideline in order to reset it and regain access into your account. - Once you launch the app, enter your phone number. - At the bottom of the login screen, you will see a message: "Reset it ...
How to Upgrade your KYC Tier as a Customer
Upgrading Your Account to Tier 1, Tier 2, or Tier 3 You can upgrade your account through different tiers to access enhanced features and higher limits. Follow the steps below to upgrade from Tier 1 to Tier 3 and understand each tier's associated ...
How to export your Statement of Account on Kele
Here's a step-by-step guide on how to export your transaction history from the Kele app: Open the App Navigate to the transactions tab by clicking "Transactions" on the Home page Click "View all transaction history" to access your complete ...
Voice OTPs for signing up
In order to make it easier & faster for our customers to get their OTPs, we've introduced a Voice OTP (One-Time Password) feature with enhanced security and accessibility for all users. This feature allows users to receive OTP codes via automated ...
Kele App Security
What security features does the Kele app offer? ? On the Kele app, you can set biometrics (Fingerprint Authentication, FaceID, or TouchID) as your preferred login security option. You can also set a security question for recovering your account or ...
Unsuccessful Bill Payments
I was charged for making a bill payment/wallet top-up but the payment was unsuccessful on the app. ? If you attempted to make a bill payment, wallet top-up, or BetKing ID top-up on the Kele app but were charged for the transaction despite it being ...
How to Check Previous Transactions on the Kele app?
How can I check previous transactions history on the Kele app? Once you’ve logged into the Kele app, click on the “Transactions” tab. Here, you can view all your transactions sorted from most recent to oldest. Each transaction is tagged with a unique ...
Paying Bills on Kele
How do I pay for Cable TV (DStv, GOtv, Startimes, etc.) on the Kele app? If you want to pay for Cable TV, simply log into the Kele app and follow these steps: Click the “TV” icon under the Payments section of the homepage. Select your preferred cable ...
Top Up a BetKing account on Kele
How do I Top Up my BetKing account? If you want to top-up your BetKing wallet, simply log into the Kele app and follow these steps: Click the “BetKing” icon under the Payments section of the homepage. Enter your BetKing User ID. Once you’ve confirmed ...
Send Funds from Your Kele Account
How do I Send Money from my Kele account? ? With the Kele app, you can send money to another Kele user or any bank account. — Send Money to a Bank Account: Click on the "Send Money" icon on the app Select "Other Banks" Enter the bank account details ...
Withdrawing Funds from Your Kele Account
How do I Withdraw cash from my Kele account? ? To withdraw from your account, simply click the “Withdraw” icon on the homepage of the Kele app. Enter the amount you wish to withdraw. Enter the bank account details of the account where you would like ...
Funding Your Kele Account
How do I fund my Kele account? To fund your account, simply click the “Top Up” icon on the homepage of the Kele app. You can find your Account Number and Bank Account Name at the top of the page, along with any Top-Up options you wish to choose from: ...
Signing Up on Kele as a Customer
How can I create a Customer Account on the Kele app? ? To create an account on Kele, you need to download the Kele app from the Kele website, Google Play Store or the iOS store. Once you’ve downloaded the app, click on “Create an account”. Type in ...
What is the Kele Customer App?
The Kele Customer app enables all users, including BetKing users, to perform wallet-to-wallet transfers within the app and offers so much more. The Kele Customer app offers the following features: Users can transfer money from one Kele wallet to ...
Popular Articles
How to Upgrade your KYC Tier on Kele as a Merchant
Upgrade to Tier 1 As a new Merchant on Kele, you can start your KYC upgrade from Tier 1. Tier 1 Benefits Maximum single deposit: ₦50,000 || Daily transaction limit (outflow): ₦50,000 || Maximum cumulative balance: ₦300,000 To upgrade to Tier 1, you ...
Signing Up on Kele as a Customer
How can I create a Customer Account on the Kele app? ? To create an account on Kele, you need to download the Kele app from the Kele website, Google Play Store or the iOS store. Once you’ve downloaded the app, click on “Create an account”. Type in ...
Top Up a BetKing account on Kele
How do I Top Up my BetKing account? If you want to top-up your BetKing wallet, simply log into the Kele app and follow these steps: Click the “BetKing” icon under the Payments section of the homepage. Enter your BetKing User ID. Once you’ve confirmed ...
How to Check Previous Transactions on the Kele app?
How can I check previous transactions history on the Kele app? Once you’ve logged into the Kele app, click on the “Transactions” tab. Here, you can view all your transactions sorted from most recent to oldest. Each transaction is tagged with a unique ...
Unsuccessful Bill Payments
I was charged for making a bill payment/wallet top-up but the payment was unsuccessful on the app. ? If you attempted to make a bill payment, wallet top-up, or BetKing ID top-up on the Kele app but were charged for the transaction despite it being ...